Patient Advocacy

PATIENT ADVOCACY

How You Benefit

A valuable feature of the program is access to the services of a Patient Advocate. This Patient Advocacy service gives you an array of value-added benefits. Your personal Patient Advocate can help:

  • Save you considerable time and money.
  • Eliminate the hassles and frustrations typically encountered when dealing with the healthcare system.
  • Assist you in finding the best doctors, hospitals and other healthcare providers.
  • Protect your privacy and confidentiality.
  • Facilitate access to centers of medical excellence.
  • Cut through the red-tape and effectively solve problems.

Our personal Patient Advocates are highly trained administrative experts. When you call for assistance, you will be assigned a personal Patient Advocate who will take responsibility for helping you. Our team does the legwork. We make the phone calls and assist in making all of the necessary arrangements. Simply put, we help to make sure that you get the most from your healthcare experience.

Depending on life circumstances, people seek expert counsel on a range of health needs. Our Patient Advocacy program will identify top medical institutions and providers throughout the country to assist you in meeting your complex medical needs.
For more routine needs, our provider locator service will help you identify physicians and institutions anywhere in the country. This service is especially valuable for individuals who need a new doctor, travel often or are relocating to a new community.

Dealing with healthcare bills, payment arrangements and related administrative and clinical issues is no simple task. It is time-consuming and it can be costly if you don’t know how to navigate the health and insurance systems. Your personal Patient Advocate will help sort out and solve these complex issues for you. We work through coverage and clinical issues, assist with benefit denials and help negotiate billing overcharges. We also provide advice or assistance to you when filing a complaint or grievance with your insurer. Our program offers you the confidence that you have a strong knowledgeable advocate in your corner at all times.

Your personal Patient Advocate helps guide you in selecting services that best meet your needs. He or she will also help arrange for necessary services with third-party vendors to meet your personal schedule.

Members are responsible for payment of specific services arranged on a fee-for-service basis are not covered by an insurance plan. We always review your options with you in an advance of contracting with a third-party provider.


The Patient Advocacy program

  • Assists in finding hard to reach specialists and critical illness providers
  • Help find physicians, hospitals, dentists, and related healthcare providers
  • Verifies network participation
  • Coordinates medical record transfers
  • Provides nationwide service
  • Fee Negotiator
  • Assistance locating Grievance Counselors
  • Complimentary and Alternative Medicine: assistance with locating acupuncture, chiropractic care, and massage therapy services.

Individual members are responsible for payment of specific services arranged on a fee-for-service basis that is not covered by an insurance plan. We always review your options with you in advance of contracting with a third-party provider.

How To Use Your Program

Simply call the Patient Advocacy toll-free number and one of our personal Patient Advocates will help you.

It is important to note that Patient Advocacy does not provide health insurance or medical care, nor do we recommend treatment. Our program is not a substitute for your current health insurance plan.

Patient Advocacy fully respects and protects the privacy of our members and the confidentiality of their medical information.